Reazy Privacy Policy

Effective Date: June 10, 2025

Welcome to Reazy. We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what Reazy LLC (“Reazy,” “we,” “us,” or “our”) collects, how we use and share it, and your choices regarding your information.

This policy applies to all of our products and services, including the Reazy website (https://reazy.pro), our web application, and our Chrome Extension (collectively, the “Services”). This policy should be read in conjunction with our Terms of Service.

1. Information We Collect

We collect information in a few different ways, always with the goal of providing and improving our Services.

A. Information You Provide to Us

Account Information: When you create a Reazy account, you provide us with an email address and password. You may also provide other optional information, such as language preferences.
User Content: We collect and store the text, documents, and web links you upload, paste, or save to your Reazy library for text-to-speech processing. We only process this content to provide the Service to you.
Payment Information: If you subscribe to a paid plan, our payment processor, Stripe, will collect your payment card information. Reazy does not store or have access to your full payment card details. We only receive a token to confirm your payment status.
Communications: If you contact us directly (e.g., for customer support), we will receive the contents of your message, such as your name, email address, and the information you choose to provide.

B. Information We Collect Automatically

Analytics and Usage Data: We collect information about how you interact with our Services to help us understand usage patterns, fix bugs, and improve our products. Please see the “Analytics, Cookies, and Tracking Technologies” section below for full details.
Device and Log Data: Like most websites and services, we automatically collect certain information when you access our Services. This may include your IP address, browser type, operating system, device information, and timestamps of your visits.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the Services: To create and manage your account, process your User Content into audio, and enable you to access your library.
To Process Payments: To manage your subscription and process payments for our paid plans through Stripe.
To Improve Our Services: To analyze usage data to understand what features are popular, identify areas for improvement, and fix technical issues.
To Communicate With You: To send you important service-related notices (like security alerts or billing confirmations) and, if you opt-in, to send you product news and tips.
For Safety and Security: To verify accounts, prevent fraud, and enforce our Terms of Service.

We do not sell your personal data. Ever. We only share your information with a limited set of third-party service providers who act as our data processors, under strict contractual agreements.

Service Providers: We share information with third-party vendors that help us operate our Services. These include:
- Google Cloud / Firebase: For secure cloud hosting, data storage, and user authentication. Your User Content is processed on our secure cloud infrastructure, which is hosted by Google Cloud.
- Stripe: For processing subscription payments.
- PostHog: For product analytics.
Legal Requirements: We may disclose your information if we are required to do so by law, such as in response to a subpoena, court order, or other valid legal process.
To Protect Our Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person or violations of our Terms of Service.

4. Analytics, Cookies, and Tracking Technologies

We use a product analytics service called PostHog to help us understand user behavior and improve Reazy.

What We Collect for Analytics

We collect information about your actions within the Services, which we refer to as “Event Data.” We categorize this data as follows:

Account Activity: Events related to your account, such as when you sign up, log in, or upgrade to a paid subscription.
Core Feature Usage: Events related to your use of Reazy’s main features, such as adding a document, playing audio, or changing settings.
Technical Performance: Anonymized technical data to ensure our service is reliable, such as system health metrics and error reports.

Data Storage on Your Device

Web App: To recognize you as a returning user and collect usage data, our analytics provider, PostHog, uses cookies and your browser’s local storage.
Chrome Extension: In our Extension, analytics data is stored only in your browser’s local storage. We do not use cookies in the Extension.

How to Opt-Out of Analytics

Your privacy is important to us. If you wish to opt-out of analytics tracking, please email us at hello@reazy.com with your request.

For more information on how PostHog handles data, you can review PostHog’s Privacy Policy.

5. Data Retention and Deletion

You are in control of your data.

User Content: You can delete any document from your library at any time through the Services.
Account Deletion: You can delete your entire account from your account settings. Upon deletion, we will permanently remove your account information and all associated User Content from our production systems within a reasonable period.
Data Retention: We retain your account information for as long as your account is active. If you cancel a paid subscription, your data will be retained according to the terms of your plan unless you delete your account.

6. Security

We take the security of your information seriously and use industry-standard technical and organizational measures to protect it. This includes using encryption for data in transit (TLS/SSL) and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information.

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
Right to Deletion: You have the right to request that we delete your personal information.
Right to Object to Processing: You have the right to object to our processing of your personal information (for example, by opting out of analytics as described above).

To exercise any of these rights, please contact us at hello@reazy.com.

8. International Data Transfers

Reazy is based in the United States. Your information is processed and stored on secure servers in the United States. If you are using our Services from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information and terminate the child’s account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Effective Date” at the top of the policy and, in some cases, we may provide you with additional notice (such as by sending you an email). We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: hello@reazy.com

Mailing Address: Reazy LLC 12220 N MacArthur Blvd, Ste F #729 Oklahoma City, OK 73162, USA